sigegame Privacy Policy

1. Introduction

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sigegame is committed to protecting the privacy and personal data of all players who use our platform. This Privacy Policy applies to all sigegame services available at sigegame.org, including the online casino, sports betting, e-sabong, and any other features accessible through a sigegame account.

This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines. It is also informed by sigegame's obligations under the Anti-Money Laundering Act (AMLA) and PAGCOR's Know Your Customer (KYC) requirements for licensed online gaming operators.

Please read this Policy carefully. If you have questions about how sigegame handles your personal data, our contact details are provided in Section 13.

2. Data Controller

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For the purposes of the Data Privacy Act of 2012, sigegame acts as the Personal Information Controller (PIC) in respect of personal data collected through the sigegame platform. This means sigegame determines the purposes and means by which your personal data is processed.

Where sigegame engages third-party service providers to process personal data on its behalf (such as payment processors, identity verification providers, and cloud infrastructure partners), those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only as instructed by sigegame and in accordance with applicable Philippine data protection law.

3. Data We Collect

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3.1 Registration Data

When you create a sigegame account, we collect the following personal information:

• Full legal name
• Date of birth (used to verify you are 21 years of age or older as required by Philippine law)
• Philippine mobile number
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with AMLA and PAGCOR KYC requirements, sigegame may request:

• A copy of a government-issued Philippine identification document (e.g., PhilSys ID, passport, driver's licence, SSS ID, GSIS ID, Postal ID, or voter's ID)
• A selfie photograph for facial comparison with your submitted ID
• Proof of address (where required for enhanced due diligence)
• Source of funds documentation (for high-value transactions)

3.3 Transaction Data

sigegame records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (e.g., GCash account reference, bank account details masked to last 4 digits), transaction timestamps, and transaction reference numbers.

3.4 Gaming Activity Data

We record your gameplay history, including games played, bets placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

3.5 Technical Data

When you access sigegame, we automatically collect certain technical information, including IP address, device type and operating system, browser type and version, referring URL, session timestamps, and approximate geolocation (derived from IP address). This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

Records of your communications with sigegame customer support — including live chat transcripts, emails, and any attachments submitted — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

4. How We Use Your Data

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5. Legal Bases for Processing

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Under the Data Privacy Act of 2012, sigegame processes your personal data on the following legal bases:

• Contract performance: Processing necessary to perform the services you have requested, including account management, gameplay, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including AMLA, PAGCOR regulations, and NPC requirements (e.g., KYC verification, transaction monitoring, age verification).
• Legitimate interests: Processing necessary for sigegame's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where sigegame relies on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Data Sharing & Disclosure

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sigegame does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only as necessary for the purposes described in this Policy:

• Payment processors: GCash (GXI / Globe Fintech), Maya Philippines, BDO Unibank, BPI, Metrobank, and other payment partners, to process deposits and withdrawals. These parties receive only the data necessary to execute the transaction.
• Identity verification providers: Third-party KYC service providers used to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Cloud infrastructure providers: Hosting and data storage providers on whose infrastructure sigegame's platform operates. These providers are contractually required to maintain appropriate security measures.
• Game content providers: Where game content is provided by licensed third-party game studios, those studios may receive anonymised session data for technical purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory direction.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required in connection with a lawful investigation.

7. Cookies & Tracking

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sigegame uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a browsing session. You cannot opt out of these without losing platform functionality.
• Functional cookies: Remember your preferences, such as language settings and previously played games, to personalise your sigegame experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform, used to improve navigation, game loading performance, and overall user experience.
• Security cookies: Used to detect and prevent fraudulent account activity, including bot detection and login anomaly identification.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. sigegame does not use third-party advertising cookies or behavioural tracking cookies for advertising purposes.

8. Data Retention

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sigegame retains your personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by law:

• KYC and identity documents: Minimum five (5) years from the date of account closure or the last transaction, as required by the Anti-Money Laundering Act.
• Transaction records: Minimum five (5) years from the date of the transaction, as required by AMLA and PAGCOR regulations.
• Gaming activity records: Retained for the duration of your account and for a minimum of three (3) years following account closure, for dispute resolution and regulatory purposes.
• Customer support records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained for the duration of the consent and for a reasonable period thereafter as evidence of the consent.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

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sigegame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:

• TLS 1.3 encryption for all data in transit between your device and sigegame servers
• AES-256 encryption for personal data stored at rest
• Multi-factor authentication for administrative system access
• Regular security audits and penetration testing by independent third parties
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• 24/7 automated monitoring for anomalous access patterns and potential security incidents

In the event of a personal data breach that poses a risk to your rights and freedoms, sigegame will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay, as required by the Data Privacy Act of 2012 and NPC Circular 16-03.

10. Your Rights

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Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by sigegame:

To exercise any of the above rights, please contact sigegame's Data Protection Officer using the contact details in Section 13. sigegame will respond to rights requests within thirty (30) days of receipt, as required by the Data Privacy Act.

11. Children's Privacy

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The sigegame platform is strictly prohibited for persons under 21 years of age. sigegame does not knowingly collect personal data from individuals under 21. If sigegame discovers that personal data has been collected from a person who is under 21 years of age, that data will be deleted and the associated account will be immediately suspended.

If you believe a minor has registered a sigegame account or that personal data of a minor has been submitted to sigegame, please contact our Data Protection Officer immediately at the email address in Section 13.

12. Changes to This Policy

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sigegame may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the email address or mobile number on file at least fourteen (14) days before the changes take effect, unless a shorter notice period is required by law.

The updated Privacy Policy will be published at sigegame.org/privacy-policy with a revised effective date. Continued use of the sigegame platform after the effective date of any update constitutes your acknowledgement of the revised Policy.

13. Contact & Data Protection Officer

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sigegame has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012 and NPC Circular 17-01. For any questions, concerns, or requests relating to this Privacy Policy or sigegame's handling of your personal data, please contact:

If your concern is not resolved to your satisfaction after contacting sigegame's DPO, you may escalate your complaint to the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available at the NPC's official website.